Your CBD business is ready to scale. You have a strong brand, a growing customer base, and ambitious goals for the future. The last thing you need is a payment system that holds you back. A generic processor that isn’t built for the complexities of the CBD market can quickly become a bottleneck, leading to declined transactions, held funds, and operational headaches. To truly grow without limits, you need an engine built for the job. Specialized CBD payment gateways provide the powerful, scalable, and compliant infrastructure required to support your ambitions. They are designed to handle high volume, expand into new markets, and protect your revenue, allowing you to focus on building your empire.
Key Takeaways
- Your payment gateway must be a high-risk specialist: Standard processors will not support CBD businesses due to complex regulations. Partnering with a provider who understands the industry is the only way to secure a stable merchant account and avoid sudden, costly shutdowns.
- Prioritize features that actively protect your revenue: A simple checkout isn’t enough. Your gateway needs advanced fraud detection and chargeback management tools to defend against the specific threats CBD merchants face. These features are critical for protecting your bottom line and maintaining a healthy account.
- Proactive risk management is essential for stability: Keeping your merchant account in good standing requires ongoing effort. This means using clear billing descriptors to prevent customer disputes, keeping compliance documents organized for reviews, and actively working to resolve issues before they escalate into chargebacks.
What Is a CBD Payment Gateway?
Let’s start with the basics. A CBD payment gateway is a specialized service that allows your business to accept and process online payments, particularly credit cards. Think of it as the digital equivalent of a cash register, but one that’s been specifically designed for the unique landscape of the CBD industry. Because CBD is considered a high-risk product, standard payment processors like Stripe or PayPal often won’t work with these businesses, which can leave you scrambling for a solution. This is where a dedicated CBD payment gateway comes in, providing the essential infrastructure you need to operate.
It acts as a secure bridge between your customer’s bank and your business bank account, ensuring that transactions are handled safely and in compliance with the complex rules surrounding CBD sales. These gateways are built by providers who understand the industry’s challenges and have established relationships with banks that are willing to support CBD merchants. They don’t just process payments; they provide a stable financial foundation for your entire operation. Choosing the right one is the first step to building a scalable online CBD business, allowing you to focus on growth instead of worrying about whether your payments will be shut down overnight. A reliable gateway is your ticket to long-term success in a competitive market.
Why Is the CBD Industry Considered High-Risk?
So, why all the fuss? The main reason the CBD industry gets the “high-risk” label is due to a combination of regulatory uncertainty and a higher potential for chargebacks. Even though hemp-derived CBD is federally legal in many places, the rules from the FDA are still evolving. This lack of clear, consistent regulation makes many traditional banks and payment processors nervous about getting involved.
They see the industry as unpredictable and worry about potential legal complications down the road. On top of that, the risk of customers requesting chargebacks—reversing a payment on their credit card—is seen as higher in emerging industries like CBD. This combination of factors leads mainstream financial institutions to classify CBD merchants as high-risk, making it essential to partner with a processor who specializes in this space and understands how to manage these challenges effectively.
Know the Legal and Regulatory Rules
You don’t need to be a legal scholar to run a CBD business, but you do need a payment partner who understands the rules. An authorized CBD payment gateway is one that works exclusively with acquiring banks that knowingly accept CBD transactions. These providers have already done the hard work of vetting their banking partners to ensure everything is above board.
Before you can get approved, expect to complete a Know Your Customer (KYC) check. This is a standard compliance process where the provider verifies your business’s identity and legitimacy to prevent fraud. They’ll likely ask for documents like your business license, articles of incorporation, and supplier agreements. Having a processor who is diligent about compliance isn’t a hurdle; it’s a safeguard that protects your business in the long run.
Overcome Common Processing Hurdles
Finding a payment gateway that simply accepts CBD transactions is only half the battle. To truly succeed, you need a partner that provides features that align with the specific needs of a high-risk merchant. Look for gateways that offer robust fraud prevention tools, chargeback management assistance, and seamless integration with your ecommerce platform, whether it’s Shopify, BigCommerce, or WooCommerce.
The best processors act as a true partner, offering tools and support to help your business stay compliant with both state and federal regulations. For example, some provide advanced reporting that helps you monitor transaction patterns and identify potential issues before they become major problems. By choosing a gateway equipped with these specialized tools, you can move past the common processing hurdles and build a more resilient payment infrastructure for your business.
A Look at the Top CBD Payment Processors
Finding the right payment processor can feel like searching for a needle in a haystack, but it’s one of the most important decisions you’ll make for your CBD business. The right partner provides more than just a way to accept payments; they offer stability, security, and the support you need to grow. The wrong one can lead to frozen funds, held revenue, and a constant state of uncertainty that makes it impossible to plan for the future. It’s a foundational piece of your business, and getting it right from the start saves you countless headaches down the road.
To help you get started, I’ve put together a list of some of the top payment processors that work with CBD businesses. Each one has its own strengths, so think about what matters most to you as you read through them. Are you looking for the fastest approval time to get to market immediately? Do you need the most robust tools for fighting chargebacks because you’ve been burned before? Or are you planning for international expansion and need a long-term partner who can support you as you scale globally? This isn’t about finding the “best” processor in a vacuum, but about finding the one that aligns perfectly with your specific business goals and operational needs. Use this list as a starting point for your research to find the partner that will help your business thrive.
Borderfree Payments
As specialists in high-risk payment processing, we designed Borderfree Payments to give CBD businesses the stable and secure infrastructure they need to grow without interruption. We don’t just set you up with a merchant account and send you on your way; we provide a tailored partnership. This includes advanced fraud prevention tools, multi-currency support for reaching customers worldwide, and expert guidance on the complex regulatory landscape. Our mission is to remove payment barriers so you can focus on building your brand, confident that your revenue is protected and your transactions are flowing seamlessly. We are built for CBD merchants who are serious about long-term growth and stability.
PayKings
PayKings is known for its strong banking relationships, working with over 20 different banks to place high-risk merchant accounts. This wide network can significantly increase your chances of getting approved. They also offer a “fast approval” program specifically for CBD oil sales, which is a major advantage if you’re looking to get your business up and running quickly. Their focus on approval speed makes them a compelling option for new merchants who need to start processing payments without frustrating delays. If getting approved fast is your top priority, PayKings is definitely worth a look.
Square
Square has a dedicated program for CBD businesses, making it an accessible option for many US-based sellers. They allow you to accept payments for hemp-derived products with 0.3% THC or less, which covers a wide range of popular items. One of Square’s biggest strengths is its seamless integration across different sales channels. Whether you sell online with tools like WooCommerce, in a physical store, or through a mobile app, Square provides a unified system. This makes it a straightforward choice for businesses that want to manage their in-person and online sales from a single, familiar platform.
PaymentCloud
PaymentCloud has built a strong reputation for serving high-risk industries, and they have a deep understanding of the CBD market. They know the unique challenges you face and offer solutions designed to handle them effectively. Their services are particularly helpful for businesses that need to integrate with popular ecommerce platforms and stay current with constantly evolving regulations. If you’re looking for a processor that actively helps you keep up with compliance and connects easily with your online storefront, PaymentCloud is a solid contender.
Bankful
Bankful positions itself as a modern payment solution for businesses that have outgrown traditional banking. While they serve various industries, their platform is built to handle the complexities that often come with high-risk accounts like those in the CBD space. They focus on providing a streamlined, tech-forward experience for merchants who need reliable processing and business banking services in one place. If you’re looking for a processor with a fresh, integrated approach to high-risk payments and a focus on modern infrastructure, Bankful is worth exploring.
Easy Pay Direct
With extensive experience in the high-risk sector, Easy Pay Direct is a seasoned player that knows the landscape inside and out. They can process payments for all major credit cards, giving your customers the flexibility they expect at checkout. Their long history with high-risk businesses means they have developed proven processes to support industries that traditional banks often turn away. For merchants who value a processor with a deep understanding of high-risk industries and a long track record of success, Easy Pay Direct offers a reliable and established solution.
T1 Payments
T1 Payments specializes in providing merchant accounts for high-risk industries, making them a natural fit for many CBD businesses. They focus on delivering secure and dependable payment processing to merchants who might otherwise struggle to find a stable partner. Their offerings typically include robust fraud protection and chargeback management tools, which are essential for any CBD seller. T1 Payments is geared toward businesses that need a processor that understands and is fully equipped to handle the specific risks associated with the CBD market from day one.
eMerchantBroker
eMerchantBroker (EMB) focuses on making the application process smoother while actively protecting you from risk. They provide a helpful checklist to guide you through your application, which can simplify what is often a complicated step. One of their standout features is a chargeback alert system designed to warn you about potential disputes before they escalate. This proactive approach to preventing chargebacks can save you significant time and money, making EMB a strong choice for merchants who want to be on the front foot with risk management.
PayWize
PayWize, now part of BestMerchantRates, is frequently recommended as a reliable processor for the CBD industry. Being highlighted by platforms like BigCommerce gives them a strong vote of confidence within the ecommerce community, which is a great sign for online sellers. Their reputation is built on providing dependable payment solutions tailored to the specific needs of online CBD merchants. If you’re looking for a processor that comes with positive industry recommendations and is recognized for its ability to serve the CBD market effectively, PayWize is a name to consider in your search.
High Risk Pay
As their name suggests, High Risk Pay is dedicated to serving businesses that fall into the high-risk category, including CBD and hemp merchants. They focus on providing customized payment solutions that address the specific challenges these industries face, from higher chargeback ratios to intense regulatory scrutiny. Their services are built around the idea of providing stable, long-term merchant accounts that won’t be shut down unexpectedly. For a CBD business looking for a specialist who is fully committed to the high-risk space, High Risk Pay offers focused expertise and tailored payment infrastructure.
Key Features Your CBD Payment Gateway Needs
Choosing the right payment gateway is about more than just accepting credit cards. For a CBD business, it’s about finding a partner who understands the industry’s unique challenges and provides the specific tools you need to operate safely and efficiently. As you compare options, focus on providers that offer a robust feature set designed for high-risk merchants. Think of it as building a support system for your revenue. A great gateway doesn’t just process payments; it protects your business, helps you grow, and gives you peace of mind. Here are the essential features to look for.
Prioritize Top-Notch Security and Fraud Prevention
Your top priority should be protecting your business and your customers from fraud. Because the CBD industry is considered high-risk, you’re a bigger target for fraudulent activity. Look for a payment gateway that offers advanced security measures like tokenization, which encrypts sensitive card data, and 3D Secure 2.0 for an extra layer of authentication. A provider specializing in high-risk industries will offer fraud prevention tools tailored to the threats you’re most likely to face. Don’t settle for basic security; you need a system built to handle the specific risks associated with selling CBD online.
Understand the Fees and Pricing Structure
It’s no secret that payment processing for CBD comes with higher fees. That’s why transparency is non-negotiable. Before you sign any contract, make sure you have a crystal-clear understanding of the entire fee schedule. Ask for a detailed breakdown of all costs, including transaction rates, monthly fees, chargeback fees, and any other potential charges. A trustworthy provider will be upfront about their pricing. Be wary of gateways that offer rates that seem too good to be true or have overly complex, confusing fee structures. You need to manage higher processing fees, not be surprised by them.
Check for Smooth Integration with Your Tools
Your payment gateway should fit seamlessly into your existing tech stack. The last thing you want is a clunky, time-consuming integration process that disrupts your operations. Confirm that the gateway offers a simple integration with your ecommerce platform, whether it’s Shopify, WooCommerce, BigCommerce, or a custom-built site. Look for a provider that offers a well-documented API and developer support if you need it. The right gateway will also integrate with your accounting software and other business tools, helping you adhere to regulations and streamline your entire workflow from checkout to bookkeeping.
Get Reliable Chargeback Protection
Chargebacks are one of the biggest threats to a CBD merchant’s stability. A high chargeback ratio can get your account terminated, so proactive protection is essential. Your payment gateway should offer more than just processing; it needs to be your first line of defense. Look for features like real-time chargeback alerts, which give you a window to issue a refund and avoid a dispute. The best high-risk processors also provide chargeback representment assistance, helping you fight illegitimate claims and recover lost revenue. These tools are critical for maintaining a healthy merchant account and protecting your bottom line.
Evaluate the Quality of Customer Support
When an issue arises with your payments, you can’t afford to wait days for a generic email response. You need expert support from a team that genuinely understands the CBD industry. Generic customer service reps won’t know the specific compliance rules or banking regulations you have to deal with. Before committing, ask about their support availability and expertise. Do they offer phone support? Is their team trained specifically on high-risk accounts? A provider with a deep understanding of the rules and risks linked to your industry will be an invaluable partner when you need help the most.
Plan for Global Sales with Multi-Currency Support
If you have ambitions to sell beyond your home country, you’ll need a payment gateway that can grow with you. Multi-currency support is essential for creating a smooth checkout experience for international customers. This feature allows you to display prices in a customer’s local currency and process payments without friction, which can significantly improve conversion rates. A global-friendly gateway will also handle international settlement, making it easier for you to receive your funds. As you expand, you’ll need to verify your business legitimacy across borders, and a capable processor simplifies this process.
Confirm Your Geographic Coverage
CBD laws and regulations can vary dramatically from one state or country to another. It’s crucial that your payment gateway is authorized to operate in all the regions where you sell your products. Before signing up, verify the provider’s geographic coverage and ensure it aligns with your current and future markets. A processor that specializes in high-risk industries will have a firm grasp of these complex legal landscapes and can help you stay compliant as you expand. They know the rules and can provide the guidance you need to operate confidently, no matter where your customers are located.
How to Manage Risk Effectively
Running a CBD business means that managing risk is part of the job description. It’s not just about finding a payment gateway that will approve you; it’s about building a sustainable operation that can weather the industry’s unique challenges. A proactive approach to risk management protects your revenue, strengthens your relationship with your payment processor, and ensures your business remains stable and secure for the long haul.
Think of it as building a strong foundation. By putting the right systems in place, you can handle everything from fraudulent transactions to regulatory shifts with confidence. This allows you to focus on what you do best: creating great products and growing your brand. The following steps are essential for creating a resilient payment ecosystem that supports your business goals and keeps your merchant account in good standing.
Implement a Strong Fraud Detection System
As a high-risk merchant, you’re a prime target for fraudulent activity. That’s why a generic fraud filter won’t cut it. Your payment gateway should provide a robust, multi-layered fraud detection system designed for industries like CBD. Look for tools that offer customizable rules, velocity checks, and IP address monitoring. The best systems use machine learning to analyze transaction patterns and identify suspicious behavior in real time, stopping bad actors before they can cause damage. An advanced fraud detection system is one of the most important features to look for, as it acts as your first line of defense in protecting your revenue and reputation.
Use Proven Methods to Prevent Chargebacks
Chargebacks are more than just a nuisance; they can threaten the stability of your merchant account. A high chargeback ratio signals risk to your payment processor and acquiring bank, potentially leading to higher fees or even account termination. You can get ahead of this by implementing effective chargeback prevention strategies. Start with clear communication. Ensure your product descriptions are accurate, your shipping times are realistic, and your return policy is easy to find. Use clear billing descriptors so customers recognize the charge on their statements. Finally, offer exceptional customer service to resolve issues before they become disputes.
Set Up Continuous Transaction Monitoring
Your work isn’t over once a transaction is approved. Continuous transaction monitoring is a critical process that keeps an eye on your account activity around the clock. This service, often provided by specialized high-risk processors, helps you adhere to complex state and federal regulations by flagging unusual patterns that could indicate a problem. For example, it can spot an abnormal spike in sales volume or a series of high-ticket orders from a new location. This kind of continuous transaction monitoring gives you a real-time view of your account’s health, allowing you to address potential issues before they escalate into compliance violations or major financial losses.
Keep Your Compliance Documents Organized
When you apply for a CBD merchant account, you’ll be asked to provide a stack of documents to verify your business. This includes everything from your business license and articles of incorporation to lab results (Certificates of Analysis) for your products. But the requests don’t stop after you’re approved. Processors conduct periodic account reviews to ensure you remain compliant. You can make these reviews painless if you keep your compliance documents organized and accessible. Create a secure digital folder with all your essential paperwork so you can respond to requests from your processor quickly and efficiently.
Take Steps to Keep Your Account Stable
Ultimately, all these risk management efforts lead to one crucial goal: maintaining account stability. An unexpected account hold or termination can bring your business to a grinding halt. The best way to prevent this is to partner with a payment gateway that truly understands the CBD industry. An authorized CBD payment gateway works with acquiring banks that knowingly accept CBD merchants and stays current on the evolving legal landscape. This expertise is your greatest asset. When your processor is a true partner, they provide the stable payment infrastructure you need to operate without fear of sudden disruption.
How to Set Up Your CBD Payment Gateway
Getting your payment gateway up and running can feel like a complex project, but it’s much more straightforward when you break it down into a few key stages. With the right high-risk partner, you’ll have clear guidance every step of the way. Think of this as building the financial foundation for your business—a secure system that lets you accept payments with confidence. Let’s walk through the process from start to finish.
Gather Your Application Materials
Before a payment provider can approve your account, they need to verify that your business is legitimate. This is where you’ll prepare your documentation. Most providers require you to complete Know Your Customer (KYC) and compliance checks to confirm your identity and business details. It’s a standard part of the underwriting process for any high-risk industry.
Start by collecting essential documents like your business license, articles of incorporation, a voided check for the business bank account, and recent processing statements if you have them. Having these files organized and ready to go will make the application process much smoother and faster.
Follow the Integration Steps
Once your application is approved, it’s time to connect the payment gateway to your website. Your payment processor will provide detailed instructions or a developer API to get this done. The best payment gateways are designed to work with the specific needs of CBD merchants and offer features that support high-risk industries. You don’t have to be a tech genius to do this; most providers offer plugins that simplify the connection with popular ecommerce platforms like Shopify, WooCommerce, or BigCommerce.
Follow the integration guide carefully. This usually involves copying and pasting API keys into your website’s backend and configuring a few settings. If you run into any issues, your provider’s technical support team should be your first call.
Test Everything Before Going Live
Never skip the testing phase. A faulty checkout process can cost you sales and damage customer trust. Before you start accepting real payments, use the provider’s sandbox or test mode to run several transactions. This lets you experience the entire checkout flow from your customer’s perspective, from adding an item to their cart to receiving an order confirmation.
This is also your chance to confirm that all compliance tools are working correctly. A great payment processor gives you tools to help your business adhere to regulations, both state and federal. Test different card types and try to trigger both successful and failed transactions to see how your system responds. A seamless checkout is your goal.
Prepare for a Smooth Launch
With your integration complete and thoroughly tested, you’re ready for launch. An authorized CBD payment gateway is built to follow all relevant laws and works with acquiring banks that knowingly support CBD sales. Because these gateways understand the rules and risks of the industry, you can feel more secure going live.
On launch day, have a plan. Keep your payment provider’s support contact information handy in case any unexpected issues pop up. It’s also a good idea to personally monitor the first few live transactions as they come in to ensure everything is processing correctly. A smooth launch sets the stage for stable, long-term growth.
How to Optimize Your Payment Processing
Once your payment gateway is up and running, your work isn’t over. The most successful merchants continuously refine their payment strategy to improve performance and support growth. Focusing on a few key areas can make a huge difference in your profitability and operational efficiency. By treating your payment processing as a dynamic part of your business, you can reduce costs, increase approvals, and build a resilient foundation for the future.
Improve Your Transaction Success Rate
A low transaction success rate can quietly eat away at your revenue. To get more of your transactions approved, start by building trust with your payment provider. Most processors require you to complete Know Your Customer (KYC) checks to verify your business’s legitimacy. Having your business licenses, financial statements, and other compliance documents organized and ready will make this process smoother. When your provider and their acquiring banks see you as a transparent and compliant partner, they are less likely to flag your transactions. This simple step of maintaining clear documentation is one of the most effective ways to increase your approval ratios and ensure revenue flows into your account without interruption.
Find Ways to Manage Costs
Operating in a high-risk industry means you’ll likely face higher processing fees. While you can’t avoid these costs entirely, you can manage them strategically. Don’t just focus on the most prominent transaction percentage; look at the entire fee schedule. Ask potential providers for a complete breakdown of costs, including monthly fees, chargeback penalties, and any other service charges. Understanding the full picture allows you to find a partner with competitive and transparent rates. Some CBD merchant accounts come with complex pricing, so finding a provider who is upfront about all potential costs helps you budget accurately and protects your profit margins from unexpected fees.
Streamline Your Daily Operations
Your payment processor should make your life easier, not more complicated. The right partner provides tools that help you run your business more efficiently. Look for a gateway that integrates smoothly with your ecommerce platform and offers a clear, intuitive dashboard for tracking sales and generating reports. A major benefit of choosing a specialized high-risk processor is access to tools designed to help your business adhere to regulations. When your gateway helps you manage compliance, you can spend less time worrying about complex rules and more time focusing on product development, marketing, and customer service. This turns your payment system into a true operational asset.
Scale Your Infrastructure for Growth
The payment gateway that works for you today might not be the right fit a year from now. As you plan for the future, choose a processing partner that can scale with you. An authorized CBD payment gateway that works with multiple acquiring banks provides a stable foundation for growth, reducing the risk of account holds or terminations as your transaction volume increases. A processor with deep knowledge of industry rules can also support your expansion into new markets or product lines. Selecting a scalable and compliant partner from the beginning saves you from the significant disruption of having to switch providers down the road, ensuring your payment infrastructure is ready for whatever comes next.
Create a Future-Proof Payment Strategy
Building a payment strategy that lasts is about creating a resilient and adaptable system. For CBD merchants, this isn’t just a good idea—it’s essential for survival. The industry is constantly changing, so your payment infrastructure needs to be ready for whatever comes next. Thinking beyond the immediate setup helps you plan for long-term stability and growth. A solid strategy will help you avoid disruptions, stay compliant, and keep your revenue flowing as your business and the industry evolve.
Assess Your Current Technology
Your payment technology needs to be built for the job. Using a generic gateway that isn’t designed for high-risk industries can lead to frozen funds or sudden account closures. You need a solution that explicitly supports CBD merchants and offers features that align with your specific business needs. The right tech provides a stable foundation, so look for a partner who understands the payment processing regulations for CBD and can support you properly from day one.
Plan Ahead for Compliance Changes
The rules for selling CBD are always in motion. A smart strategy anticipates these shifts instead of just reacting to them. Your payment provider should be your partner in this, helping you stay on top of regulations. This starts with Know Your Customer (KYC) checks to verify your business legitimacy. A great processor will provide ongoing support and tools to help you maintain compliance, protecting your business from fines or shutdowns long after you’re approved and operational.
Consider Your Long-Term Scalability
Your payment strategy should support your five-year plan, not hold you back. If you intend to grow your sales volume or expand your product line, you need a processor that can scale with you. This means working with a provider that has strong relationships with banks that allow CBD sales and a deep understanding of the industry’s rules. A scalable partner ensures your growth isn’t cut short by processing limitations, letting you focus on your brand.
Continuously Improve Your Security
Security is an ongoing process, not a one-time setup. As fraudsters get smarter, your defenses need to as well. A forward-thinking payment partner will constantly update their systems to address emerging threats and keep your transactions safe. This is especially critical for CBD businesses, which are often targets for fraud. Choosing a processor that invests in the latest payment processing technology protects your revenue and your customers’ sensitive data from harm.
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Frequently Asked Questions
Why can’t I just use a standard processor like Stripe or PayPal for my CBD business? While it might seem easier, mainstream processors have strict terms of service that prohibit sales from industries they consider high-risk, including CBD. Attempting to use them often leads to sudden account freezes, held funds, and eventually, a permanent shutdown. A specialized CBD payment gateway is designed to work within this industry, partnering with banks that understand and accept the business, which provides the stability you need to operate without that constant threat.
I’m just starting out. What’s the single most important thing to look for in a payment gateway? Look for a true partner, not just a processor. While features and fees are important, your top priority should be finding a provider with a proven history in the CBD space. This means they have established relationships with supportive banks and a deep understanding of the industry’s compliance rules. This partnership is your best defense against sudden account holds and ensures you have a stable foundation to build your business on from day one.
All these extra fees for high-risk processing feel overwhelming. Are they really worth it? I completely understand why the higher fees can be a concern. It helps to think of them not as a penalty, but as an investment in your business’s stability. Those fees cover the provider’s increased risk and give you access to essential tools like advanced fraud prevention and chargeback management that standard processors don’t offer. The cost of a sudden shutdown and lost revenue is far greater than the investment in a reliable high-risk partner who keeps your business running smoothly.
How can I speed up the application and approval process? The fastest way to get approved is to be prepared. Before you even start an application, gather all of your essential business documents in one place. This includes your business license, articles of incorporation, a voided check, supplier agreements, and the Certificates of Analysis (COAs) for your products. When an underwriter sees a well-organized, professional application, it builds trust and makes their verification process much quicker.
Besides processing payments, what is the biggest risk I need to manage? Your biggest ongoing risk is chargebacks. Even with a high-risk friendly processor, a high chargeback ratio can put your merchant account in jeopardy. The best way to manage this is through proactive communication and excellent customer service. Make sure your product descriptions are accurate, your shipping policies are clear, and your company name is easily recognizable on credit card statements. Resolving a customer’s issue directly is always better than letting it become a formal dispute.